Privacy Policy

Liquid HR Pty Ltd (ACN  608 435 043)

Effective Date: 1 April 2026

1. Introduction

Liquid HR Pty Ltd (“Liquid HR”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

Clients and Business Contacts

• Name, job title, and company details
• Contact information (email, phone number, address)
• Billing and payment details
• Communication records

Employees and Candidates (via HR services)

• Identification details (e.g. name, date of birth)
• Employment history and qualifications
• Payroll and financial information
• Performance, disciplinary, and HR records
• Sensitive information (where required), such as:
  
  • Health information
  • Criminal history (where relevant and lawful)

We only collect sensitive information where it is reasonably necessary for our functions or activities, and with your consent, or where otherwise permitted by law.

Website Users

• IP address and device information
• Website usage data (via cookies or analytics tools)
• Contact form submissions

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

• Directly from individuals (e.g. forms, emails, phone calls)
• From our clients in the course of providing HR services
• From third parties (e.g. recruiters, referees, payroll providers)
• Through our website and digital platforms
• From publicly available sources

4. Why We Collect and Use Personal Information

We collect, hold, and use personal information for purposes including:

• Providing HR consulting and outsourcing services
• Recruitment and onboarding processes
• Payroll and employee administration
• Compliance with legal and regulatory obligations
• Communicating with clients and stakeholders
• Improving our services and user experience
• Marketing and business development (where permitted)

Use of AI and Automated Tools

We may use automated systems or artificial intelligence tools to support certain HR functions, such as recruitment screening, workforce analytics, and reporting.

These tools are used to assist decision-making processes, and do not replace human oversight or final decision-making.

5. Disclosure of Personal Information

We may disclose personal information to:

• Our clients (as part of delivering HR services)
• Third-party service providers, including:
  
  • Payroll providers
  • IT and cloud service providers
  • Legal, accounting, and compliance advisors
• Government agencies or regulators where required by law
• Other parties with your consent

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws.

6. Overseas Disclosure

Some of our service providers may be located outside Australia, including but not limited to cloud-based software providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, to ensure that the information is handled in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

• Secure IT systems and encryption
• Access controls and authentication
• Staff training and confidentiality obligations
• Secure storage and disposal practices

8. Data Breaches

We comply with the Notifiable Data Breaches scheme.

In the event of an eligible data breach that is likely to result in serious harm, we will:

• Notify affected individuals as soon as practicable, and
• Notify the Office of the Australian Information Commissioner (OAIC), as required by law

9. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve functionality and user experience
• Understand website usage patterns

You can control cookies through your browser settings.

11. Direct Marketing

We may use your contact details to send you information about our services, updates, or events where permitted by law.

We will only send electronic marketing communications in accordance with the Spam Act 2003.

You can opt out at any time by:

• Clicking the unsubscribe link, or
• Contacting us directly

12. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, and to comply with legal, regulatory, and contractual obligations.

In determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements (including employment and tax laws)
• The purpose for which the information was collected

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

13. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details below.

We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Contact Us

Liquid HR Pty Ltd
Email: info@liquidhr.com.au
Phone: 1300 887 458
Address: Level 25, 100 Mount Street, North Sydney NSW 2060

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.