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In today’s competitive business landscape, savvy businesses understand that an effective Human Resources function is key to achieving success. The expectation that HR operates simply as an administrative component of business is out-dated and ultimately detrimental to performance. Unfortunately, there is often confusion surrounding what HR should be delivering to add value, so here is a list of key functions that you must expect from Human Resources:
1. Talent Attraction
Recruitment should not be a reactive process. The HR function should have a long-term view of the organisation’s resourcing requirements, to fill vacancies with the right candidates in a timeframe that will not impact business performance. This involves proactively sourcing and engaging with key talent, on an ongoing basis and building a talent pool.
2. On boarding
An employee’s experience when first joining the company can have a profound impact on their ability to feel a sense of belonging, as well as their commitment to stay long term. An effective HR function should facilitate a structured on boarding process that begins from the time an offer is accepted, up to the employee’s 6-month anniversary. A successful on-boarding program should aim to help the new team member assimilate and contribute to their new organisation as easily as possible.
The word ‘engagement’ is used frequently, but often misunderstood. An effective HR function understands that employee engagement is about ensuring that individual needs are being met in each role. This is achieved by creating a culture of consistent feedback between employees and leaders, and empowering leaders with the flexibility and tools to respond to employee feedback. It is also about regularly connecting with employees at an organisational level and implementing company wide initiatives to create an engaging workplace culture.
An effective HR function drives and shapes the organisation’s leadership team. They ensure that leaders have the necessary skills and behaviours to perform their role. A successful HR function works alongside leaders through the provision of ongoing coaching and expert advice.
5. Integrating Technology to Streamline Administration
Effective HR functions understand that there is great value in reducing the amount of unnecessary administration. As such they integrate knowledge-sharing portals, web-based recruitment tools and online on-boarding instruments that streamline processes and let stakeholders find what they need, when they need it.
6. Effective Risk Management
An effective HR function will have in place the necessary HR policies and processes, as well as knowledge of the industrial landscape to manage risk associated with engaging staff (e.g. employee grievances, WHS, workers compensation etc).
HR leads the way in working with the leadership team to set the expected behaviours that form the organisational culture. HR works with employees and the leadership team to identify these behaviours, but also ensures that they are embedded in everything the organisation does. These behaviours become the accepted norm and practice (culture) of the organisation. HR also works in ensuring that behaviours that are not aligned with the company culture are addressed.
We are growing fast and we wanted to ensure that we were compliant in all areas of our business, as well as being sure our processes would grow with us. Engaging Liquid HR to undertake a Human Resources audit was extremely useful. The audit identified areas to improve but more importantly systematically walked us through how to fill the gaps and manage the risk in our business
Undertaking a coaching program has been an insightful and humbling experience. Looking back, it’s clear that I wasn’t fulfilling my obligations as a leader to my team. I’ve learnt so much over the past six months and am now confident in my leadership ability
The team at Liquid HR helped us deal with a rather uncomfortable issue and very difficult situation with an employee. They were super thorough in explaining all the steps and options available to us – and best of all, we had a dedicated specialist assigned who helped us mitigate the circumstances and achieve the absolute best outcome possible. I highly recommend Liquid HR
Having spoken to multiple HR consultancies, we found Liquid HR to be the perfect fit for our business. Liquid HR took the time to listen and fully understand the complexities associated with our business and the technical roles we were developing. Excellent insight, thorough and good fun to work with
Our onsite consultant has worked in the business one day per week for over two years and proven to be an excellent asset. Our employees appreciate the professional advice and we have built a number of effective HR programs that the business has benefited from
We moved from having a Human Resources manager to Liquid HR a year ago and outsourcing our HR function has not only saved us money but also added capability and quality. The structure allows us to draw on the right level of resource when required, which is a great benefit.